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Wednesday, May 30, 2012

Is this Why the Postal Service if Failing? - Breathing Space Blog

Five years ago, the Fort Worth Star-Telegram reported:

The clocks have been removed in the customer areas of 37,000 U.S. Post Offices nationwide. “The effort is designed to give the public-service areas a more uniform appearance.” according an article in the paper.

"We want people to focus on postal service and not the clock," said a Dallas spokesman for the U.S. Postal Service. At the Fort Worth post office, the hook that once held up the small battery-powered clock now protrudes from a plaster wall. The clock was taken down months ago.

A customer-service expert at Texas A&M University was not impressed with the decision to take down the timepieces. "It's silly," said Leonard Berry, holder of the M.B. Zale Chair in Retail and Marketing Leadership. "I guess they think people don't have watches.

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