The Non-solution to Slow Service - Breathing Space Blog

The clocks have been removed in the customer areas of 37,000 U.S. Post Offices nationwide. “The effort is designed to give the public-service areas a more uniform appearance,” according to the Fort Worth Star-Telegram.

"We want people to focus on postal service and not the clock," said Stephen Seewoester, Dallas spokesman for the U.S. Postal Service. At the Fort Worth post office, the hook that once held up the small battery-powered clock now protrudes from a plaster wall. The clock was taken down months ago.

A customer-service expert at Texas A&M University was not impressed with the decision to take down the timepieces. "It's silly," said Leonard Berry, holder of the M.B. Zale Chair in Retail and Marketing Leadership. "I guess they think people don't have watches.